Data Recovery Process Description
Step 1: Fill in the form
- Please fill in our form “medium analysis" as completely as possible.
- The by us automatically generated e-mail will be send to us by clicking on the button “sent”. This ensures that your case can go immediately into processing.
- You receive the same e-mail. Please print out this form, sign it and submit it with the disk.
Step 2: Media packaging
- Remove the storage device from the computer.
- Pack the disk, for example, well-cushioned in bubble wrap and a stable cardboard box. Make sure that the storage in the package is not moving around within the package, use shock absorbing material to avoid further damage in transit.
- Even smaller storage media should be packed well as a parcel or in a padded envelope filled with a piece of cardboard.
Step 3: Shipping of your disk
- The free express pickup of the disk (HDD, RAID and storage systems) up to 5 kg is included. We will contact you to arrange the pickup.
- Other media need to be sent to us please.
- Immediately after receipt of the disk you will receive a confirmation and the analysis invoice.
Step 4: Analysis
- Our data recovery technicians are processing an extensive analysis of the disk.
- After finishing the analysis you receive a qualified result of the analysis, a file list and the fix offer.
- Details of analysis are shown below.
Step 5: Order acceptance or declination
- You can still decide whether you want to let the data recovery be performed to the offered terms.
- In case of declination, we will send back your original medium at your expenses, or we can dispose of the disk free of charge. There are no additional costs for you.
- In case of acceptance step 6 is following.
Step 6: The data recovery
- If you accept our offer, you will receive the invoice for the data recovery as indicated and your data will be recovered.
Step 7: Returning your data
- After the successful data recovery you will receive the recovered data on a new disk, usually an external hard drive. This can be held as a pledge drive or for purchase.
- The recovered data is being sent to you after prepayment.
Step 8: Deletion of your data
- For your security, a copy of your data is being saved for 10 days. Thereafter, the data will be deleted irretrievably.
What is included in the analysis:
Expert advice and service
Pick up service
Exchange of spare parts during the analysis
Extensive analysis
Detailed analysis report
A file list or a screenshot
Data recovery offer |